FAQ

Q: How do I place an order?

A: First you select the item you want to order and the quantity needed. Add items to your cart and complete the checkout process. You will not be charged at the time of checkout. Once your order request has been received one of our designers will contact you at the email address provided. You will not be invoiced until full details of your project have been received by our designers and shipping information confirmed by our sales department.

Q: What is the average time to complete the design process?

A: 99% of projects are complete within 7 days

Q: What is standard production and shipping times?

A: 3 to 4 weeks depending on size of order. We offer 7 day rush production and shipping for an extra 20%.

Q: What is your sample policy?

A: Samples are available for the price of a single uniform or item. Your sample fee will be returned in full if you place a team order later. A sample is also included in the price of each team order. If you are using one of our payment plans or paying in full you will receive a free full mock-up sample to approve before your order goes into full production. You can not move your order into production without first approving the sample.

Q: How long does it take to receive a sample?

A: We provide full mock-up samples. You’ll receive your sample within 8 days of your design being finalized.

Q: Do you offer payment plans?

A: Yes we offer multiple no credit check, no interest payment plans. They are detailed below:

  • 4 Installments 6 Months (All programs and customers)

As simple as it sounds, you pay your invoice in 4 installments. Your first 25% payment gets your order into production and the remaining balance is due prior to shipping. Take up to 6 months to pay your balance. This plan includes free shipping.

  • 75% 12 Months

Your order will be shipped after 75% of your payment is received. You can pay the remaining 25% over 12 months. Standard shipping charges apply to this plan. All Scholastic, non-scholastic business, 501  (c) 3 organizations and AAU Level 1, 2 and 3 programs/organizations with a current and verifiable EIN qualify for this plan.

  • 50% 12 Months

Pay 50% of your invoice upfront and your order will be produced and shipped. Standard shipping applies. You choose to pay the remaining balance anyway you like over 12 months. All Scholastic, non-scholastic business, 501  (c) 3 organizations and AAU Level 3 programs/organizations with a current and verifiable EIN qualify for this plan.

Our plans allow you to receive your new uniforms for a smaller initial financial commitment while retaining the flexibility to fundraiser for 6 months or a full calendar year to lower the overall financial commitment. For example, lets say your program needs 25 basketball uniforms at $48 per uniform. The total cost would be $1200. Your initial payment of $600 gets your uniforms designed, produced and shipped, leaving your program with an invoice balance of $600. Stretched over 12 months it would equal a financial commitment of $50 per month if you are incurring the entire cost. If you are taking a fundraising approach or offering this as a package to parents, raising $12 per athlete cuts your remaining balance to $300 and $24 raised per athlete eliminates your balance entirely.

 

We do not accept, store or verify SSN numbers therefore if you are a non corporate/scholastic entity and wish to enroll in one of our payment programs you must first obtain an FEIN. You can apply for your free FEIN online at the IRS website.